Nomination FAQ

Ordering from our webshop is simple and quick. From finding your products till tracking your order, we’ve got it all explained for you. Please learn more by surfing to this information page.

Change order:
Before you confirm your order in the checkout, please make sure you have checked all your details and if the correct product is added to your order. If you discover you have made a mistake in your personal details or have ordered the wrong product after you have paid and confirmed your order, please contact our Customer Service Department immediately.

Cancel order:
You have the legal right to cancel your order up to 14 days after placing it, without providing a reason. You can easily do this using the button on the ‘my order’ page. If your order has already been processed and shipped, you can cancel by returning the product immediately upon receipt. Standard return conditions apply.

Nomination.lu does not have a licence to sell outside the Netherlands, Belgium and Luxembourg (Benelux).

Nomination.lu is responsible for your order until delivered to you in new, working condition. If your order is not delivered within 3 days after the estimated delivery time, please contact our Customer Service Department.

To check the status of your order, log onto the ‘My Order’ page with your e-mails address and order number.

Within the Benelux, Nomination.lu works with Post.nl, Post.be, DHL Express and a special same day delivery service. Shipping costs include handling, shipping and insurance.

All products sold by Nomination are covered by the statutory 24-month warranty against defects. This statutory warranty applies only when the product is used correctly, for purposes consistent with its nature, and in accordance with the use and care instructions provided with the product.

Processes involving gold plating, rhodium plating, platinum plating, ruthenium coating, and PVD coatings are excluded from the warranty in cases of improper use, as is accidental stone breakage; consequently, any loss of color resulting from improper use of products featuring these finishes or made of colored leather is not considered a defect. To prevent this, it is recommended to avoid contact with cosmetics, perfumes, and chemicals—particularly chlorine—that could damage the finish, and to take special precautions during certain sports activities.

The mechanism of the COMPOSABLE bracelet is excluded from the warranty if the Nomination jewelry incorporates items or components not manufactured by Nomination. Genuine Nomination COMPOSABLE jewelry can be distinguished from items or components of other origins by the fact that each piece is individually signed.

Nomination watches come with a two-year warranty on the movement. Regarding the special Nomination bracelet, please refer to the information above.

If you bought a product at Nomination.lu and wish to send it to us for repair, you can do so via the “My Order” page. 

If you would like to have a product that was not purchased on Nomination.lu repaired, please return to the shop or jewellers where you originally purchased the item. 

 

Yes, you can follow the status of your repair on your ‘My Order’ page.

A quartz watch usually stops running if the battery is dead. In that case, it is best to have the battery replaced by a reliable jeweler or an official Nomination dealer. If the watch still does not work after the battery has been replaced and you purchased it from Nomination.lu, you can submit the watch for repair via the “My Order” page.

 

Refunds are processed as quickly as possible and within 14 working days from the moment you have given notice of a return. In case we have not received the product back within 14 days, payment will be suspended until we have received the product or you can prove the product has been sent to us. Upon receiving your parcel in return, we do our very best to process and refund the return still the same day. Refunds are given via the same payment method as used by the customer. For example: if you have paid for your order via credit card we will refund to your credit card. 

Unfortunately creditcard fraud is still a major problem for webshops. HWG is responsible for preventing fraudulent orders. If your payment was unjustly denied, or in case your payment failed at your bank, please contact our Customer Service Department.

Holland Watch Group accepts creditcards, among which: Visa, MasterCard, American Express and many other creditcards. Together with our payment service provider Adyen we strive to accept as many locally issued creditcards as possible. Besides that, we also work with Paypal, Klarna (pay later) and iDeal. To learn more about our supported payment methods, please visit our information page “how to pay”.

We kindly ask you to consider the following conditions with your return:

• You have a cooling-off period of 10 days from the day you received the product.
• We charge fees for returns. We offer a return label at a reduced rate of €12,95. You can request a return label on the"my order" page. The costs for the return will be deducted from the refund of your order
• Products are to be returned undamaged and in the original brand packaging. If damaged a fee for lost value may be charged.
• All extra goods supplied need to be included in the return, unless agreed/indicated in advance.
• All labels should be intact (as far as reasonably possible).
• Please include the original warranty/instruction booklets.
• In the absence of an additional product, the retail value will be deducted from your refund value.
• Please note that the refund applies solely to the value of the item. Delivery costs are excluded.

• The exchange will be made at the moment we have actually received the product back. 
• Once the return has been accepted and processed, you will receive the full refund. 
• We will create a new order and send you a manual paylink for the exchange. You will not be charged again for any shipping costs that may apply. 
• If we do not receive the return within 14 days after the preannouncement, we will refund you at the time you can prove to have actually sent the product to us. 
• Refunds are made through the same payment method used for the settlement of the order.

1.Loginto our ‘My order’ page.
2. Pre-announce the product you wish to return, and select “return for an exchange”.
3. Fill out the product code for the replacement product you would like to receive instead.
4. Download the return label.
5. Take your parcel to the nearest postal agency. Check the shipping label to see which carrier applies.
6. Please keep the return shipping receipt (including tracking and tracing) until receipt has been confirmed.

We kindly ask you to consider the following conditions with your return: 

• You have a cooling-off period of 60 days from the day you received the product. 
• We charge fees for returns. We offer a return label at a reduced rate of €4,99. The label we provide is from the carrier that handled the outbound shipment of your package. You can request a return label on the "my order" page. The costs for the return will be deducted from the refund of your order.
• Products are to be returned unworn and in new condition, in the original brand packaging. 
• All extra goods supplied need to be included in the return. 
• All labels should be intact (as far as reasonably possible). 
• Please include the original warranty/instruction booklets. 
• In the absence of an additional product, the retail value will be deducted from your refund value. 

 

These conditions do not represent an obligation for effectively exercising the right to cancel.

• The return label can only be downloaded within 30 days after reception of your order.
• The refund will be made once we have actually received the product back.
• If we do not receive the return within 14 days after the preannouncement, we will refund you at the time you can prove to have actually sent the product to us.
• Refunds are made through the same payment method used for the settlement of the order.

1. Log in at our  My order page.
2. Pre-announce the product you wish to return and select the correct return reason. 
3. Download the free return label. 
4. Take your parcel to your local DHL parcel agency. 
5. Please keep the return shipping receipt (including tracking and tracing) until receipt has been confirmed.

Refunds cover the item cost only — shipping fees are not reimbursed, unless the return is due to an error on our part (e.g. wrong or defective item). In such exceptional cases, shipping costs will also be refunded.